Privacy Policy - Zoe by Sisters LLC FZ

Zoe by Sisters LLC FZ (“Zoe by Sisters,” “we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you use our website www.zoebysisters.com or any related digital platform owned or operated by us. By accessing or using our Site, you agree to the collection and use of your information as described in this Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including your full name, email address, phone number, shipping and billing details, and payment information. We may also collect your account credentials, order history, product preferences, and any details you provide during communication with our customer service team or through social media interactions.

In addition, we automatically collect non-personal data such as IP addresses, browser type, device information, and general website usage statistics. This helps us analyze traffic, improve user experience, and maintain the functionality and security of our Site.

2. How We Use Your Information

We use your information primarily to process and fulfill your orders, communicate with you regarding purchases or inquiries, and provide customer service and support. Your data may also be used to:

Improve our products and website performance
Personalize your shopping experience
Send you promotional communications (when you have consented)

3. Legal Basis for Processing

The processing of your personal information is based on legal grounds such as your consent, the need to fulfill a contract (for example, completing your purchase), compliance with legal obligations, or our legitimate business interests such as maintaining website security and improving our services.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance navigation, remember user preferences, and analyze site performance. You may disable cookies in your browser settings, though this may affect the functionality of certain website features.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or regulatory requirements. Once your data is no longer required, it is securely deleted or anonymized.

6. Data Security

Zoe by Sisters LLC FZ uses advanced security systems, encryption technologies, and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure. Although we employ the highest industry standards, no online data transmission or storage method can be guaranteed to be entirely secure. In the unlikely event of a data breach, we will take immediate action to investigate the issue and notify you promptly.

7. Relationship with Shopify

Our services are hosted by Shopify, which collects and processes personal information about your access to and use of our online store to provide and improve its services. Information you submit to the Site may be transmitted to and shared with Shopify and certain third parties located in other countries, for the purpose of supporting and enhancing your shopping experience.

Shopify may use data from your interactions with our store, as well as with other merchants, to provide enhanced features and analytics tools. In these cases, Shopify is responsible for the processing of your personal information and for handling any requests to exercise your rights regarding this data.

To learn more about how Shopify uses your information, please review the Shopify Consumer Privacy Policy. Depending on your location, you may also exercise your privacy rights through the Shopify Privacy Portal.

8. Sharing of Information

We do not sell, rent, or trade your personal information to any unaffiliated third parties for their own marketing or promotional purposes. We may, however, share your data with trusted third-party service providers who assist in operating our business, including:

Payment processors
Delivery companies
IT support teams
Marketing or analytics service providers

These third parties have limited access to your information and are contractually obligated to use it only for the purpose of performing their assigned functions and to protect your data in compliance with this Privacy Policy.

9. Legal Disclosures

We may disclose your personal information when required by law, regulation, or legal process, or when we believe such disclosure is necessary to comply with applicable legal obligations, protect our rights, or prevent fraud or misuse of our Site.

10. Business Transfers

In the event of a sale, merger, acquisition, restructuring, or transfer of assets involving Zoe by Sisters LLC FZ, your personal data may be transferred as part of the business transaction. Any successor entity will remain bound by this Privacy Policy or a policy that provides an equivalent level of data protection. If such a transfer occurs, we will notify users by posting a notice on our website.

11. International Data Transfers

Your personal information may be stored and processed in the United Arab Emirates or in other jurisdictions where Zoe by Sisters or its service providers operate. By using our Site, you consent to the transfer of your data outside your country of residence, acknowledging that the laws governing data protection in those jurisdictions may differ from those in your own country.

12. Your Rights

You have the right to access, review, and obtain a copy of your personal data, to correct inaccuracies, to withdraw consent where applicable, and to request the deletion of your personal information where permitted by law. To exercise these rights, you may contact us through the information provided below. We may request proof of identity before processing your request to ensure your privacy and security.

13. Children’s Privacy

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently obtained such data, we will delete it immediately.

14. Links to Other Websites

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal data.

15. Publicly Shared Information

Any personal information or content you choose to post publicly, such as on product reviews, social media pages, or comment sections, may be visible to others. Zoe by Sisters is not responsible for the way others may use such publicly shared information.

16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, or technological advancements. Updates will be posted on this page with the revised effective date, and continued use of our Site after such changes will constitute acceptance of the updated Policy.