Terms and Conditions - Zoe by Sisters FZ LLC
Latest Version: 01 NOV 2025
1. Introduction
1.1 Zoe by Sisters FZ LLC (“Zoe by Sisters,” “we,” “us,” or “our”) operates an online fashion store offering curated collections of clothing and accessories.
1.2 Our website may provide access to promotions, gifts, and exclusive offers.
1.3 By using this website and placing an order, you confirm your agreement to these Terms and Conditions.
1.4 We recommend reviewing these Terms carefully before making a purchase.
1.5 For assistance or inquiries, contact our Customer Service team prior to ordering.
2. Company Information
2.1 Company Name: Zoe by Sisters FZ LLC
2.2 Location: Dubai, U.A.E.
2.3 We operate exclusively online and do not have physical retail stores.
3. Eligibility
3.1 By placing an order, you confirm you are at least 18 years old.
3.2 You have the legal capacity to enter into a binding purchase contract.
3.3 Orders are accepted only from countries where delivery services are offered.
3.4 Delivery methods, timelines, and costs vary based on destination.
4. Products & Quality
4.1 All products belong to our Women’s, Men’s, and Children’s collections.
4.2 Every item meets the quality standards of Zoe by Sisters.
4.3 Each product listing includes:
- Product name
- Photo
- Description
- Available sizes and colours*
- Composition
- Price (including applicable taxes)
*Colours may appear differently due to display screens.
*Offers and promotions are valid until the specified date or while stock lasts.
4.4 We strive to ensure accuracy and will correct errors promptly.
5. How to Place an Order
5.1 Select products and add them to your shopping basket.
5.2 Your basket displays the product details and total price (excluding shipping).
5.3 Provide accurate personal and payment information.
5.4 Review your order summary, including shipping fees and delivery details.
5.5 Confirm your order by clicking “Confirm Payment.”
5.6 Payment Options
- Credit or Debit Card (Visa, MasterCard, American Express)
- Cash on Delivery (where applicable)
- Online Credit (if applicable)
5.7 Payments are processed securely through our payment gateway.
5.8 Once payment is confirmed, you will receive:
- Order number
- Automated confirmation email
- Dispatch confirmation email once shipped
6. Product Availability
6.1 All orders are subject to stock availability.
6.2 If an item becomes unavailable after ordering, we will attempt to locate stock.
6.3 If unavailable, you will receive notification and a refund to the original payment method.
7. Right to Cancel or Refuse an Order
Zoe by Sisters may cancel or refuse orders in cases of:
7.1 Typographical or pricing errors
7.2 Product unavailability
7.3 Suspicion of fraudulent activity
7.4 Inaccessible delivery address
7.5 Payments for cancelled orders made before dispatch will be fully refunded.
8. Delivery & Shipping
8.1 Orders are delivered to the address provided during checkout.
8.2 Delivery times depend on location and courier availability.
8.3 We are not responsible for delays caused by external courier partners.
8.4 Risk of loss or damage passes to the customer upon delivery.
9. Returns & Refunds
9.1 Returns are accepted within 7 days from delivery.
9.2 Items must be unworn, unwashed, and in original condition with tags.
9.3 Refunds are issued to the original payment method.
9.4 Shipping costs are non-refundable unless the return is due to our error.
10. Intellectual Property
10.1 All website content, including images, text, logos, and designs, is owned by Zoe by Sisters FZ LLC.
10.2 Content is protected by copyright and intellectual property laws.
10.3 Unauthorized use is strictly prohibited.
11. Limitation of Liability
11.1 We are not liable for indirect or consequential losses.
11.2 We are not responsible for misuse of products.
11.3 We are not liable for courier-related delivery delays or issues.
12. Privacy & Data Protection
12.1 Personal information is collected and processed according to our Privacy Policy.
12.2 By placing an order, you consent to the processing of your data for order fulfillment and communication.
13. Governing Law
13.1 These Terms are governed by the laws of the United Arab Emirates.
13.2 Any disputes will fall under the exclusive jurisdiction of UAE courts.
14. Changes to Terms and Conditions
14.1 We may update these Terms at any time.
14.2 The latest version will always appear on our website.
14.3 Continued use of the website indicates acceptance of updated Terms.